Terms & Conditions


This Samsung Trade-In Offer (the “Offer”) is available to customers (“Customer(s)”) in the United Arab Emirates. 


This Offer comprises a trade in (“Trade-In”) by which Customers are welcome to trade-in their current device (“Old Device(s)”) with a new Samsung device (“New Device(s)”) for a certain value payable by the partner.

New Devices shall be limited to the following: 
* Samsung Smartphones, or 
* Samsung Tablets, or 
* Samsung Wearables, or 
* Samsung Televisions 

Customer shall be able to purchase the New Device on www.Samsung.com/ae, and then visit www.Samsungtradein.ae and complete the online evaluation form.  

If the Customer is trading in a Smartphone, Tablet or Wearable device, the following process applies:  
After 5 to 7 business days of receiving the New Device, a partner associated with Samsung will do a doorstep evaluation directly at the Customer’s address to check the quality of the Old Device(s). Upon agreeing on the value of the Old Device(s), the Customer will be paid directly in cash by the partner. 

If the Customer is trading in a Television, the following process applies:  
After 5 to 7 business days of receiving the New Television, a partner associated with Samsung will do a doorstep evaluation directly at the Customer’s address to check the quality of the Old Television(s). Upon agreeing on the value of the Old Television(s), the customer will receive the amount through a Bank Transfer after 3 to 4 business days from agreement. The customer will receive a secure link to add their Bank Account details. 

For Trade-In, the below conditions apply:  

The Offer is available only at Samsung authorized online Trade-In partner stores, appointed by Samsung. For more information click here.  
The Offer is only available for Completed and Delivered online orders from samsung.com/ae. Any canceled or returned orders are not eligible for trade-in. 
Customers trading a Chinese or Korean Specs device might receive a lower grade. 
The Customers must apply for trade-in within 30 days of receiving their New Device. Trade-in requests for New Devices submitted after 30 days of delivery will be rejected. 
The trade-in partner will contact the customers to schedule a pickup or evaluation of the Old Devices. If the customer is not reachable, the trade-in partner may cancel the trade-in order after 30 days. 
For Old Devices to be eligible for Trade-In (“Eligible Device(s)”) must be included in the following list that also includes the price estimates, for more information click here
The Online Trade-In partner appointed by Samsung will have the sole discretion in deciding the Eligible Devices.  

Trade-In General Conditions:

The Customer should visit www.Samsungtradein.ae to initiate the Trade-In process.  
The Customer shall be at least 18 years old; or have the permission of his/her parent or his/her legal guardian. 
The Customer must clear the personal data available on the Old Device prior to handing it over. The trade-in partner can do a data wipe at an additional cost as defined by them. 
Customer shall remove any SIM card or memory cards including personal data from the Old Device. A partner associated with Samsuing can conduct a data scan at an additional cost as specified by him. 
Customers can Trade – in up to three (3) Old Devices in one transaction. 
Samsung and its online Trade-In partner shall not accept liability for loss of any content, data or any other information contained in the Old Device.  
Customer is aware of the loss of all content including contact numbers stored on the Old Device.  
The Samsung associated partner shall not be liable for any costs or damages that may incur because of the loss thereof.   
The Customer evaluates its Eligible Device via the www.Samsungtradein.ae in order to provide the initial estimation. The final estimation will be decided by the online Trade-In Samsung associated partner appointed by Samsung upon collection of the Old Device or upon door step grading, then classified as per the grading criteria described on www.Samsungtradein.ae 
Samsung may offer an extra top-up value in addition to the residual value provided by the trade-in partner, and such will be valid for customers purchasing from samsung.com/ae only. The top-up value is not applicable to customers that placed Samsung online orders from a Samsung Enhanced Partnership Program. The top-up value is dependent on the New Device and Old Device selection and varies by product. The top-up value is not available to all products. If a customer is trading in multiple Old Devices for the same New Device, they will receive only one top-up value.  
Customers shall share their identification details and IMEI number of their Old Device to the Samsung associated partner. Samsung shall not be liable for any loss or theft of this data. 
In order to validate the Trade-In and payment, Customers will have to share the IMEI number available on the New Device to the online Trade-In Samsung associated partner Website. 
Samsung shall not be liable to the Customer for any loss and/or damages of any kind suffered in connection with the purchase, redemption and/or use of this Offer or the inability to use this Offer.  
Samsung and its partners shall not be liable in the event of delay and/or non-performance of any of its obligations under these Terms and Conditions in the event of: quarantine restriction caused by the outbreak of any national or international pandemic; any other restriction issued by the federal government of the United Arab Emirates or state Government in any of the emirates; or Force Majeure beyond the control of Samsung to fulfil any of its obligations stated herein. 
Samsung shall be entitled at its sole discretion and subject to any applicable law, to terminate or modify the Promotion or to modify these Terms and Conditions at any time prior to the Promotion Period. 
By participating in this Offer, the Customer accepts that any dispute of whatever nature which is directly or indirectly related to these Terms and Conditions or to their or her participation in the Offer, will be subject to, governed and construed by the laws and regulations of the United Arab Emirates and such disputes shall be resolved by the competent courts in the United Arab Emirates.