A smarter way to trade-in your device

Trade-in and get up to AED 3,700 cashback for a New Galaxy S24 Series

Trade-in now

How it works

1

Purchase: Go to www.samsung.com/ae and purchase any Samsung smartphone, tablet, smartwatch, buds or television.

2

Visit: www.samsungtradein.ae, select your old product and complete the evaluation.

3

Evaluation: Keep your old product ready. Our trade-in partner will get in touch with you within 5-7 business days for evaluation (doorstep or pick up) after you receive your new product.

4

Cashback: Once the evaluation is completed, the amount will be transferred to you (cash or bank transfer).

FAQs

Everything you need to know about our Trade-in Program.
Can’t find the answers you are looking for?

Contact us.

Trade-in your device

– Select the device you want to trade in to get quotes.
– Get free home pick-up of your old device to make the process more convenient.
– Complete the trade-in process and receive cashback.

Our online platform will automatically calculate the estimated value based on the grading criteria mentioned on the website. The final value will be provided after the evaluation is complete.

Our competitive prices are based on bids placed by dealers from across the country. As such, when dealers compete to buy your device, what you get will be the highest quote on the platform.

Our trade-in partner will contact you to arrange a courier pickup or door-step evaluation within 3-4 business days after you receive your new device.

We understand data privacy is a genuine concern. We recommend that you do a factory reset before handing over the device.
We could also erase data on your phone and tablet for free, using internationally approved software (used by leading brands in the USA and Europe). The data erasure will be done in your presence and takes an average of 2 to 3 minutes. Once completed we will instantly send you a data wipe certificate as proof of data erasure.

We provide data wipe for both Android and iOS following the below method:

Android Erasure

High Level (3 Times) – DoD 5220.22-M – Overwrite the data with a value, then with the inverse of that value, then with a random value, verifying the write after each step. The first two wipes theoretically pull the magnetic field fully in one direction, then fully in the other, eliminating any residue of the original value. Data is overwritten in 1st pass with 0’s, 2nd pass with 1’s, and the last pass with random segments for data sanitization.


iOS Erasure

The defaulted Erasure for iOS is Secure Cryptographic Erase. The data on the device is encrypted by default, a new AES-256 encrypted file system is added and the old encryption keys are permanently removed during the erasure process. Once the device Secure Erase is completed we can regain the connection to the device and update the Erasure status. This encrypted file system replacement makes the recovering of old data impossible.

If you attempt to trade-in a product which doesn’t meet the requirements we have specified, a new value will be given by our online trade-in partner. If the value doesn’t meet your expectation, your old device will be returned.

We accept devices that power on and are in working condition. Our condition descriptions are clearly stated to help you make the proper selection. We give you complete price-range visibility to make it easier, which means no surprises. The price you see is the price you get. It’s fast, easy, and no haggling! Based on the final condition given by the agent, you can choose to accept or refuse to trade-in your device. The last call is in your hand.

Accessories are not necessary for mobile phones and tablets, but wearables require a charger and buds require their case. Although televisions do not require accessories, having a stand and remote will increase the value of your old TV.

Our trade-in partner will have the sole discretion to resell or harvest components/raw materials of the assets in an environment-friendly manner.

You’ll get instant cash for your mobile phones, tablets, buds and smartwatches, whereas for TV, a bank transfer will be initiated and processed within 2 business days.

If the model you want to trade-in is not listed, please send us the details on support@northladder.com.

Yes, we accept phones manufactured in various countries, but please keep in mind that their pricing may vary.

You can use any of the following in original (no copies or photos):
– Emirates ID
– Driving license

You can trade-in 1 old device for one new Samsung Device purchase on Samsung.com/ae. You can apply for trade-in only once per Samsung Order ID.